Q & A
Is there a Rental Minimum?
RENTAL MINIMUM + DISTANCE:
Circa requires a minimum rental amount of $350.00 for Deliveries, No minimums for Will Calls, during business hours.
December, January & February are lowered to $150.00 *Within 30 miles of Circa Warehouse.
31 miles - 50 miles one way, Rental Minimum is $450.00.
51 miles - 120 miles, one way, Rental Min. is $1100.00.
Accommodation stipend may be required, for long distance.
120 miles and beyond, a custom quote Rental Minimum will be given.
HOLIDAYS - Independence Day, Easter, Thanksgiving Day, Christmas Eve/Day + NYE/Day. Minimum rental amount is $2,500.00. *Arrangements may be made to Deliver prior to and Pick up after these Holiday event dates, if needed, at our regular Rental Minimums.
How Far do you deliver?
What are your fees?
We serve all of California and beyond.
Based in Los Angeles County.
We frequently serve Malibu, Greater DTLA, Pacific Palisades, Hollywood, Palm Springs and Joshua Tree.
Including the following.
Orange, Ventura, Riverside, San Bernardino Counties, Santa Barbara, Ojai, Napa, San Francisco, San Diego and Las Vegas.
We are not limited to these areas, we will go out of State, if you need us. Inquire for details beyond Southern California.
For full details on our Delivery Fees, please click HERE.
damages, how does that work?
For our furniture and decor items, we first try to fix and clean ourselves.
If the item is beyond repair and/or needs to be removed from inventory, we will assess the value at three to five times the rental rate or the actual replacement cost.
If the item is fixable, the client will be liable for the repair cost and/or professional cleaning fees.
Can I change my order after the agreement is signed? Cancelations & refunds, how does that work?
Yes, you have up until 30 days out from an event to make any changes you need, so as long as the invoice does not decrease more than 20% from the original invoice.
After that point, we allow swaps for items of equal or greater value or rental additions. Additional deposit amount may apply if adding items to the order that are of greater value.
CANCELATIONS & REFUNDS:
All cancellations must be made in writing (which includes email communication as long as receipt is acknowledged by Company), or via telephone (must be person-to-person communication; voice messages are not sufficient).
The Retainer and Booking Fee identified in our Rental Agreement shall be non-refundable regardless of when the notice of cancellation is given.
For cancellations made less than sixty (60) days prior to the Event Date, Renter is responsible for additional payment equal to fifty percent (50%) of the remaining balance of the Rental Fee, due to Company within five (5) business days of the notice to Company of cancellation.
For cancellations made less than fourteen (14) days prior to the Event Date, Renter is responsible for payment of the full balance of the Rental Fee, due to Company within five (5) business days of the notice to Company of cancellation.
Per our Rental Agreement.
When are my items considered booked?
When an order is placed, we send a Proposal out.
Items are then placed on a soft hold. The proposal expires two weeks from the date it is sent.
Once a client has accepted a proposal and wishes to proceed. Our team will compose an Invoice & Agreement, that is then sent to the client.
-Your order is considered Booked when; the Agreement is signed and a non-refundable Retainer of 25% of the total cost is paid.
-Remaining balance of invoice is divided into Two Payments, spread out evenly over time leading up to your event date, with the final payment due 30 days prior to your event date.
There will be a total of three payments.
*If the remaining balance needs to be split into three payments rather than two, we can do that per your request.
-If your event is within 30 days or less of your Inquiry, the total Invoice cost is due upon receipt.
We accept all major credit cards and bank transfers via Stripe, we do not keep credit cards on file.
DO YOU OFFER A WEEKLY/MONTHLY RENTAL RATE?
Yes, we offer a sweet deal for our clients requiring extended use of Circa stock on a weekly or monthly basis.
This is a great option for movie sets, home staging, pop-up shops, long term needs, window displays, or what have you.
For more information regarding our extended use rental rates, please inquire.
Can I pick up myself, via Will call?
For our smaller items and non-breakable items (ie: rugs, pillows, poufs, small chairs, etc.) we allow you to pick up and return these using your own covered vehicle.
Will Call rental minimum is waived if items are picked up and returned during Office Operation Hours;
Tues. - Thurs., 10am - 2pm. There is a small $25.00 prep fee, per Will Call order.
Otherwise, a Will Call rental minimum of $200.00, with a $50.00 Will Call fee, if picked up and returned during Non Hours of Operation, Fri. - Mon.
*We ask that we are messaged 30 min. prior to pick up and return of Will Call items to ensure staff is present.
It is important to measure your vehicle, before picking up an order to make sure the items will fit in your vehicle. Our team is happy to assist in determining the appropriate vehicle size for the order.
However, it is up to the client to make sure the items will fit safely and securely.
*Client must provide their own Moving Blankets, Bungee Cords, Straps and/or any other items needed to secure rentals during transport. CIRCA does not provide these items.
For our larger furniture pieces and breakables, we need our professionally trained crew to handle the delivery to your venue. (Unless, you are a Production Company and are equipped for such loads).
We have learned through the years that because of the delicacy of our unique pieces, they are best handled by our staff.
Plus, this allows our clients to rest easier knowing they won’t be held responsible for any damages that might be endured during the moving process.
Media trade for Celebrities & influencers, does Circa do that?
Since we are based in Los Angeles, CA we are continuously asked about collaborations,
sponsorships on media trade in exchange for our services.
We are grateful to be considered by such celebrities and influencers, most of which we are fans of.
We do consider a small amount of events as such, if we feel that it will benefit
If a trade is accepted by CIRCA for Media Trade, all delivery fees are to be paid and our Rental Agreement signed by the client.
If you feel that your event is a mutual fit, please inquire for more details.
We require at the minimum of Thirty (30) days notice, for any trade sponsored event.
Do you sponsor events?
We have huge hearts here at CIRCA and care for the greater good, for all. We dedicate our time and efforts in numerous charities that are dear to us.
However, we do sponsor a few events per year. We offer discounted rates for those that supply us with the proper documentation of Non Profit status, in California.
We limit the amount of sponsorships per year so, that our team and product is not affected or stretched too thin.
We are happy to hear how we can assist with your charity event and if we would be a fit.
We require at the minimum of Thirty (30) days notice, for any sponsored event.
Please inquire at email@example.com